FAQs

Frequently Asked Questions

About our service

Tips are at the discretion of the passenger and according to the service you have received.
All our services are exclusive so the golf-cart will be reserved only for your group.
Yes, being private we could always adjust the itinerary, on the clients needs.
Yes, we stop at the main sites and let you stroll through the squares, tour the inside of the monuments and churches.
Most of our golf-cart have plastic coverings, of the rain is to strong we can rearrange the tour for the next day or use regular Mercedes vehicles to continue the tour.
Entrance fees, Meals, Drinks, Vatican or Colosseum tickets.
In order to make any cancellations, you must contact us via email and make a request. The refund of the cost will be made in the following manner: a) up to 72 before: The user has the right to a refund of the cost up to 100% of the amount paid. b) up to 48 hours before: The user has the right to a refund of the cost up to 50% of the total amount paid. c) 24 hours before: The user will not be entitles to any refund.
We have different golf-carts vehicles: 3-seater, 6-seater and 7-seater. We could arrange more then one golf-cart on a tour.
You can be dropped off anywhere in the city center like restaurant or back at your hotel.
We start it from your accomodation. We offer the free pick-up from your downtown hotel.

Booking

In rare instances, it is possible that your email server or software may mistake our emails for spam, please check SPAM folder. If you have not received your confirmation or booking voucher, please get in touch with Customer Service via Live Chat and a Customer Service Agent will be available to help you out 24/7, 365 days a year.
We recommend that you book as early as possible. This will mean that you will have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Our last minute booking deadlines may vary depending on the destination and time of the year. In some cases, late bookings after this deadline can sometimes be arranged but no guarantee can be made.

Payment/Cost

Yes we can provide you with an invoice if required. In order to request an invoice, after making your booking please send an email with all your details. The Accounts Department will prepare it and send it to you by email.
Payment is taken in full at the time of booking. Once you've made your online payment we'll send your booking voucher by email and you're ready to go!
If you choose to Pay only a Deposit, the remainder will be paid directly to the driver or to the guide. The details will be clarified with the email confirmation.
The prices quoted are per vehicle, not per person.
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No. There is no additional charge for paying by debit/credit card or Paypal.